We love our Keurig coffee maker. Our kids gave it to us for Christmas and we enjoy the K cups but also bought a couple of the refillable cups to use with regular coffee. We have used Folders Silk at first then found our favorite - Community coffee. It also comes in Dcaf, which is my "afternoon delight" so I can sleep at night.
Anyway, our Keurig started acting up and we discovered that others were having the same problems with them- Prime problem. We called customer service and followed the "fix" suggestion that did not take care of the issue. We called back the following day and the customer service was great! They sent us a new coffee maker and all we had to do was to mail them the Kcup insert as proof of purchase.
The new one works great most of the time. The water tank is a slight different shape and the pump sounds different and is much quieter. It has had the prime problem a few times since we got it but is bearable for now.
We are grateful that some companies still know what CUSTOMER SERVICE means. Our issue is that you can only register three of them so if we have to replace this one and have trouble with another?
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