Samsung SO CALLED customer service.

My DH bought me a Samsung Galaxy Tab S 10.5 inch tablet (Titanium Bronze) along with the matching Samsung keyboard/case. I received it on June 14th and it worked fine for about a month, then the keyboard started acting up and quit pairing with the tablet.


We have a Logitech bluetooth keyboard that pairs right up with it but the Samsung one made for it will NOT work.

We tried every suggestion we heard about to make it work, including a hard reset on July 21st that Samsung told us would take care of it -it did not!

My HD spent over 2 hours on the phone today, July 24th, being transferred from one person to another to another. Finally got a tech person, who had us turn contol of tablet to him and he worked for a long while trying to fix it. He finally said the keyboard is bad and told us to tell that to the person he was transferring us to. That person started all over again with questions, not listening to us or what the other tech said.

HD posted on Samsung facebook page as well as a review on Amazon about the keyboard and their customer service.

So I guess I have a tablet with no keyboard/case unless I use the larger Logitech separately. I am not pleased at all with Samsung's customer service or warranty. I will not purchase another from them.

This is with the Logitech.

This is the Samsung unit.